Frequently Asked Questions

Where can I purchase the Dog Trousers?

We are an online retailer and you can shop with confidence by clicking here

Can I collect my Dog Trousers in person?

Purchases made through the website are posted out to the Purchaser, there is no pickup service available.

Am I able to view the Dog Trousers before purchase?

As an online retailer we do not have retail outlets, however, we do regularly attend various dog shows. To find out where you can see us next please go to our Facebook page.

Do you offer a gift service or gift voucher?

Please contact us at info@thedogtrousercompany.com.au and we will be happy to assist you.

How do I know what size to select?

Please refer to our Size Guide, which covers most dog sizes. Follow the instructions to find the perfect fit.

What if my dog’s breed or size does not appear in the Size Guide?

If your dog's size or breed is not featured on this chart, please look for a similar breed or contact us at info@thedogtrousercompany.com.au with your dog's measurements.

What if the Dog Trousers don’t fit my dog?

Please refer to our Returns policy.

Can I get the Dog Trousers wet?

Absolutely, they are designed to be used in the wet outdoors and on the beach.

What if my dog doesn’t like wearing them?

Our experience shows that most dogs will have little trouble in adopting the Dog Trousers as part of their walking routine. For the reluctant dog sometimes a little fun and reward goes a long way, and some patience. Some dogs may need between 5 -10 walks to learn that they can still do everything they would normally do on a walk.

How should I wash my Dog Trousers?

Dog Trousers can be hand washed or machine washed at 30 degrees Celsius. They are not dry cleanable.

Can my Dog Trousers be dried in a clothes dryer?

No, the Dog Trousers should air-dried.

Does this product come in any other colours than those on the website?

Colours available are those shown.

Can I have my product personalised?

At this stage we do not offer this service.

Can my dog wear his coat in addition to the Dog Trousers?

Yes, your dog can also wear his dog shoes and dog coat for further protection from the elements if required.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, JCB, or UnionPay debit or credit cards.

How are the Dog Trousers shipped?

Dog Trousers are shipped via Australia Post regular mail with the option of Express Post.

Can I track my parcel?

A Tracking number will be emailed to you by Australia Post when your parcel has been despatched.